How to check audit logs of staff actions on ITSM portal Admin actions

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ITSM Features


ITSM provides a new feature for admin to track staff action and options gives the detailed information on how to resolve the issues and also provides the current status of the machine and staff action.

Step [1]: To view "Audit Logs " option.

Go to ITSM --DASHBOARD --click "Audit Logs" Click the filter options in the right corner, it displays all the features in filters.

Step [2]: ITSM: If you enrolled the device in ITSM, it will track all the action which occurs in that device.

 For example: we Create the profile, it will display an audit logs such as “EVENT NAME” like “Profile created"


 Filter Categories:

    DEVICE: It shows the entire list of device status as well as gives the list all the actions in a device such CRC, Device profile assigned etc.

    For example: CRC installed in the particular device, displays the action of a specific device “device run in new remote control".

    RBAC (Role based access control): Go to-->ITSM-->USER-->Role  management click “Add role”

    For example: Updates the role, allows changes in accessibility permissions, assign users to the role  and defines the access scope.


  PROCEDURES: It shows the entire list of Procedure status as well as gives the list of all the actions and events in a procedure such as procedure status, procedure type and etc.

  For example: Once the procedure created procedure status will be shown in the “EVENT NAME “ category and displays the status like “Procedure run”.


PROFILES: When a profile is created or modified, it will be updated under the Audit logs.  

For example: Once the profile created a notification will pop out in the audit logs section of the filter, the changes will be shown in the “EVENT NAME “ category and     displays  the message “Profile Create”


DEVICES GROUP: if there are any changes in the device group, it will be listed in the Audit logs.

For example: If we create a device, it will be updated in the Audit logs