How to check the report of Assets, Departments, Users and Agents with respect to Billable time, Spent time, Materials cost and Billable time cost

Release Time
12/07/2017
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447 times
Category
Service Desk
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How to check the report of Assets, Departments, Users and Agents with respect to Billable time, Spent time, Materials cost and Billable time cost


Introduction:

In Service Desk, We can take the consolidated reports for various categories with different parameters like Billable time, Spent time, Materials cost and Billable time cost

 

Step[1]: Go to ServiceDesk --> Admin Panel --> Reports. We have updated the reports of Assets, Departments, Users and Agents with more parameters.

 

Step[2]: For Example If you want "Users Report" Click --> Users --> Set the time period --> Select User (Entire user's report) or Select the particular User from the dropbox --> GO

 

Note: The above values are depends upon the every user ticket's progressing cost and time factors.

BILLABLE TIME    : Total time spent for all the Tickets.(with Rounded-off time)
SPENT TIME    : Total time spent for all the Tickets.(without Rounded-off time)
MATERIALS($)    : Material's cost for all the Tickets.
BILLABLE TIME COST : Cost of the total billable time.