This new feature helps the staff to create a new ticket by easily selecting the users from dropdown on the list. This will accelerate and simplify the ticket creation process.
Step : Go to Service Desk, On that Choose --> Tickets and select New Ticket.
Step : Fill all the below necessary details as mentioned.
I) User Information:
II) Ticket Information & Options:
Fill the mandatory details such as Ticket Information, Category, Schedule Time.
III) Backdated Ticket:
Provide the start and the end date incase of any backdated ticket.
IV) Ticket details:
Fill the issue summary in brief and select priority level , asset type etc.
Please provide a response with respect to the ticket created.
VI) Internal Note
Give some internal notes about the issue or problem your facing.
Step 3. Click 'open' to successfully create a ticket.