How to get customized scheduled ticket report

Release Time
09/17/2017
Views
361 times
Category
Service Desk
Tags

The new feature in ITSM now allows admins to get  scheduled ticket reports in csv or pdf format.

Step[1]: In Comodo ONE Portal, Go to Applications --> Click on Service Desk

Step[2]:In Service Desk page go to Admin Panel this page will direct you to Service Desk Admin Panel Page and then goto Reports

Step[3]:Clicking on Reports It will display a dropdown list choose Tickets from it and then Goto Scheduled Reports

Step[4]:Clicking Scheduled Reports will display an Ticket Filter Dialog box with a list of filter options to choose

Select and/or enter the filter parameters for which you want to generate a report.

Step[5]:Click"Next"to configure report send time, frequency, time-period and recipients

 Time:Enter the time at which the report should to be generated and sent.

 Frequency : Select how often the report should be sent. The options available are:

 Every day - The report will be sent daily

 Every week - Select the day or days of the week on which the report should be sent.

 Every month - Select the day or days of the month on which the report should be sent.

Period:The report coverage period. The options available are:

 Day Before - Report for the previous day of the report generation day

 Week Before - Report for the previous week of the report generation day

Month Before - Report for the previous month of the report generation day

File Type:Select the file type of the report to be sent. The options avaiable are .csv and .pdf format

Include Custom Fields:This checkbox gives you the option to add custom fields to your report. For more info on custom fields please refer the following link https://wiki.comodo.com/frontend/web/topic/how-to-get-service-desk-reports-over-custom-fields-settings-to-the-system

Recipients : Select which staff/agents should receive the report as scheduled.

After Choosing the necessary ticket filtering options click save

The report generation schedule will be saved and displayed at the bottom of report screen