This new feature helps the staff to schedule the ticket depending on the staff availability of addressing the issues.
Step : Go to Service Desk, On that Choose --> Tickets and select Open Ticket, on that click schedule button. Once after selecting the button "Calendar" will be opened in such a way for scheduling the ticket progress depend upon the day or week with the time span.
Step : For Scheduling the ticket, we can able to select staff depending on their availability. Similarly, we can easily schedule a ticket by clicking the calendar,
For more details on business hours refer the following wiki topic,
If you schedule the ticket above business hours the prompt will be depicted as,
If we press continue button it allows us to schedule for the day or week,
For more details of scheduling the ticket refer the following wiki,
Step : Likewise we can able to schedule the ticket while creating a new ticket itself,
After creating a new ticket with scheduling the ticket will be seen as,
Step : Similarly we can able to schedule the ticket from list also,
Step : Once after scheduling the tickets with appropriate staff names and with date and time.We can simply view the information of the tickets on "Scheduled" field under tickets column.