ITSM allows users to remove the ITSM agent from enrolled mac devices by "Delete Device" option in the Device Management section. This procedure guides you to remove the ITSM agent using ITSM console and also from the endpoint mac devices.
1.Remove ITSM agent of MAC OS X from ITSM portal
Step: Go to ITSM → device management → device list . Select the mac device that needs to be removed and Click "More" option then Click "Delete device"
Step: Click "Confirm" shown in the popup.
Step: The mac device will be removed from the device list
Note: ITSM agent and ITSM profile will be automatically uninstalled from the mac device.
2.Remove ITSM agent of MAC OS X locally
Method 1: ITSM agent can be uninstalled in the application folder of the end point MAC device.
Step: Go to Application folder in endpoint MAC device, CDMAgent is visible.
Step: Right-click the CDMAgent icon, then click "move to trash" option.
Step: Enter the password in the popup then click ok, CDMAgent will be removed from Application folder.
Method 2: ITSMAgent can be uninstalled by removing ITSM profile in system preference.
Step: Go to "profiles" folder.
Step: ITSM agent profile "comodo ITSM" is visible, Click "–" in the bottom, then click "remove" option in the popup, now ITSM agent will be uninstalled automatically.
Method 3: ITSM agent can be uninstalled by "Quit" option