How to view audit logs from remote sessions

Release Time
09/21/2018
Views
87 times
Category
Comodo Remote Control
Tags


  • ITSM logs all actions implemented on managed devices by admins and staff members.
  • The 'Audit Logs' interface shows all logs for all events types. Each log has details such as the name of the staff member who applied the action, the affected device, the action taken and more.
     
  • This article explains how to locate logs of remote sessions.
    • Click here if you want to learn more about remote sessions.

Summary

  • Login to C1
  • Click 'Applications' > 'ITSM'
  • Click ‘Dashboard’ > ‘Audit Logs'
  • Click the funnel on the right to filter logs.
  • Try one of the following filters:
    • 'Event Name' - select 'Remote Tools session start' or 'Remote tool file downloads' to view remote events on all managed endpoints
      OR
    • 'Affected Object' - choose the target endpoint name to view all events for that endpoint. Browse the results to find events named 'Remote Tools session start' or 'Remote tool file downloads' as required.

 

                                                                                                                                                                                                                 Audit Logs - Column Descriptions

                                   Column Heading     

                                                                                                                                                      Description

Staff

 Name of the admin or staff member who executed the action.

  • Click the staff name to view details about the user. See View user details if you need help with the details interface.

Event Name

 The action executed on the device. Examples include enrollment of devices, remote installation of Comodo and third party MSI packages, remote take-overs and device removals.

Affected Object

 The device, device group, profile or procedure on which the action was executed.

  • Click the name to view more details about the item
  • The details interface allows you to view and manage the respective item

Old Value

 The previous setting or value before the action was implemented.

 For example, if a Comodo package is remotely updated, the old version number of the package will be shown here.

New Value

 The new setting or value after the action was implemented.

 For example, if a Comodo package is remotely updated, the version number of the new package will be shown here.

Extra Info

 Additional details about the action. Additional details include devices on which the procedure was run, package installation parameters, profiles applied/removed, malware quarantined, antivirus scans run and so on.

  • Script or patch procedures - Click the 'Selected Devices' link to view devices on which the procedure was run.
  • Click a device name in the list to view its 'Device Details' interface

Session ID

 String used to identify the connection session between the device and the ITSM server during the action.

Log Creation Date

 Date and time of the event.