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How to configure email templates and notifications in Endpoint Manager

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Endpoint manager portal

Use the following links to jump to the area you need help with:

Email templates

Click 'Settings' > 'System Templates' > 'Email Templates'

  • Endpoint Manager sends system emails to admins and users. For example, during account activation, device enrollment, and more.
  • The 'Email Templates' interface shows a list of those system emails and lets you configure their content.
  • Due to their importance, you cannot delete these templates or create new templates. You can, however, modify the contents of a template. The preset email templates are:
    • Activate account - Sent only to new admins to activate their account. These mails are not sent to people with the 'User' role (your end-users/device owners). Users receive a different enrollment mail which you can disable during the CSV user import process if required.
    • Password reset - Sent to any user that requests a new password.
    • Device enrollment - Sent to end-users. It contains instructions on how to add their device to Endpoint Manager.
    • Email notification - Sent on the occurrence of certain events. You can configure the recipients of these mails, and the events that generate them.
    • Device enrollment via Active Directory - Sent to users imported from Active Directory when you enroll their devices. You can enable or disable this mail in 'Settings' > 'Portal Set-Up' > 'Active Directory' > click the name of an LDAP domain > 'Enroll' > 'Edit'.
    • Your Endpoint Manager account password has been reset by your administrator - Sent to users whose password was changed by an admin.

Configure an email template

  • Login to Comodo One / Dragon
  • Click 'Applications' > 'Endpoint Manager'
  • Click 'Settings' > 'System Templates'.
  • Click the 'Email Templates' tab


  • Click the name of the template that you want to edit
  • This opens the full email text. The 'Activate Account' template is shown below:


  • Click the edit button if you want to modify the subject line, body text or variables.


  • Edit the subject line and/or email content as required
  • Insert a variable (optional) - Place your mouse cursor where you want the variable to appear. Click the 'User Variables' button to insert the variable.
    • You can remove variables by simply deleting the %variable% from the body text.
    • Each email template has a specific selection of user and device variables.
  • Click 'Save'. Your changes will take effect immediately.

Notification Emails

Click 'Settings' > 'System Templates' > 'Email Notifications'

  • Endpoint Manager sends alert emails to admins and users when certain events happen.
  • Example events include detection of a new threat, or when a mobile device is removed from management.
  • The 'Email Notifications' tab lets you set alert recipients and specify which events are covered.

Configure notification emails

  • Login to Comodo One / Dragon
  • Click 'Applications' > 'Endpoint Manager'
  • Click 'Settings' > 'System Templates'.
  • Click the 'Email Notifications' tab


  • Next, click 'Edit' on the right to configure notification settings. Click the following links if you need help with a particular tab:

Send to Settings

  • Click the 'Edit' button at top-right to modify the list of recipients


  • EM Administrators - Send notifications to every Endpoint Manager admin
  • Send to Email List - Type the email addresses of additional recipients. Insert a space between each address.
  • Send to User List - Specify users to whom the notifications are sent
    • Type first few letters of the username and select from the suggestions

Click 'Save' for your settings to take effect.

Alert Settings

  • Click the 'Edit' button at top-right to specify the events for which the notifications are sent


  • New Infection Detected - Sends an alert if malware is found on a managed device
  • iOS Device Removal Detected - Sends an alert if an iOS device is removed from management.
  • Mac OS Device Removal Detected - Sends an alert if a Mac device is removed from management.
  • Security Vulnerability Notification - Sends an alert whenever a known weakness is found on a device.

Click 'Save' for your settings to take effect.