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How to disable the Remote Control feature

  • The remote control application lets admins take-over endpoints to solve issues, install third party software and run system maintenance.

  • This tutorial explains how to disable remote control in the Endpoint Manager. This will prevent any admin from assuming direct control of managed endpoints on the profile.

  • You can quickly re-enable the feature if required.

Process in brief:

  • Login to Comodo One/ Dragon

  • Click ‘Applications’ > ‘Endpoint Manager’

  • Click ‘Settings’ > ‘Portal Set-up' > 'Extensions Management'


  • Switch off 'Remote Control by ITarian':


  • The 'Remote Control' option will disappear from the device list and from the device details page: