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How to sent announcements to service desk staff

Category Service Desk

Released 06/07/2018
Updated 06/13/2018
172 views

How to block specific users and staff

Category Service Desk

Released 06/05/2018
Updated 06/13/2018
182 views

How admin can assign staff to different departments

Category Service Desk

Released 05/24/2018
Updated 06/11/2018
210 views

How to check the response time of your staff in the ticket

Category Service Desk

Released 05/23/2018
Updated 06/08/2018
189 views

How to identify manual time entries by ticket assignee and other staff

Category Service Desk

Released 03/21/2018
Updated 04/02/2018
164 views

How to check audit logs of staff actions on ITSM portal Admin actions

Category ITSM Features

Released 01/30/2018
Updated 04/25/2018
664 views

How to add service type for your staff while you post a reply or note

Category Service Desk

Released 01/18/2018
Updated 01/30/2018
818 views

How to limit staff access to companies on devices group level

Category User and Roles

Released 10/26/2017
Updated 01/30/2018
658 views

How to modify the permissions of users in ITSM

Category User and Roles

Released 09/17/2017
Updated 09/07/2018
1277 views

How to create a new staff and change role?

Category User and Roles

Released 07/02/2017
Updated 10/10/2018
376 views
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